Last updated: 10 November 2026

We want you to be happy with every KeralCart order. Because most of our products are food, oils, perfumes and personal-care items, returns are accepted only in the situations below, for hygiene and safety reasons.

Eligible Returns and Replacements

• The product arrived damaged, leaked or broken.
• You received the wrong product or an item was missing.
• The product has expired or is spoiled on arrival.

Please contact us within 48 hours of delivery with your order number, photos of the product and packaging, and an unboxing video where possible.

Non-Returnable Items

• Opened, used or partially consumed food and personal-care products.
• Products returned without their original packaging.
• Items damaged because of misuse or improper storage after delivery.
• Change-of-mind returns for perishable items.

How Returns Work

Once we approve your request, we will either arrange a pickup or ask you to send the item back, and then send a replacement or issue a refund. For small items, we may refund or replace without asking for the product to be returned.

Refunds

• Approved refunds are made to the original payment method through Razorpay within 5–7 business days. Your bank may take a few more days to show the amount.
• For Cash on Delivery orders (if offered), refunds are made by bank transfer or UPI to an account you provide.
• Shipping charges are refunded only when the return is due to our error (damaged, wrong or missing item).

Order Cancellation

You can cancel an order before it is dispatched by contacting us. Once an order is dispatched it cannot be cancelled, but the return policy above still applies. If we cancel an order because a product is out of stock, you will receive a full refund.

Contact Us

KeralCart (Kausthubham Ventures), Grande Tower, Metro Pillar No. 198, Thaikkattukara P.O., Muttom, Kalamassery, Kochi, Kerala 683106, India.

Email: [email protected]
Phone / WhatsApp: +91 73066 43236