Last updated: 10 November 2026
This policy explains how KeralCart ships orders placed on keralcart.com.
Shipping Locations
We currently ship to serviceable PIN codes across India. Serviceability is checked at checkout. If your PIN code is not serviceable, please contact us and we will try to arrange delivery.
Order Processing Time
Our products are made in small batches. Orders are usually processed and dispatched within 1–3 business days of successful payment. Orders placed on Sundays or public holidays are processed on the next business day.
Delivery Time
- Within Kerala: usually 2–5 business days after dispatch.
- Rest of India: usually 4–10 business days after dispatch.
- Remote areas may take longer. Delays caused by courier partners, weather, strikes or other events beyond our control are not in our hands, but we will help you track your order.
Shipping Charges
Shipping charges depend on the delivery location and the weight of the order, and are shown at checkout before you pay. Any free-shipping offers will be shown on the website.
Order Tracking
Once your order is dispatched, we will share the courier name and tracking details by email, SMS or WhatsApp. You can also contact us for an update at any time.
Incorrect Address and Failed Delivery
Please make sure the delivery address and phone number are correct. If a package is returned to us because of an incorrect address or because the recipient was unavailable, re-shipping charges may apply.
Damaged Packages
If the outer package looks damaged or tampered with at delivery, please record an unboxing video and contact us within 48 hours of delivery so we can help you quickly.
Contact Us
KeralCart (Kausthubham Ventures), Grande Tower, Metro Pillar No. 198, Thaikkattukara P.O., Muttom, Kalamassery, Kochi, Kerala 683106, India.
Email: [email protected]
Phone / WhatsApp: +91 73066 43236