Last updated: 10 November 2026
KeralCart (“we”, “us”, “our”), operated by Kausthubham Ventures, respects your privacy. This policy explains what personal information we collect when you visit keralcart.com or place an order, how we use it, and the choices you have. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.
Information We Collect
- Details you give us: name, phone number, email address, billing and delivery address when you create an account, place an order or contact us.
- Order information: the products you buy, order value and delivery preferences.
- Payment information: payments are processed securely by Razorpay. We do not see or store your full card, UPI or net-banking details.
- Technical information: IP address, browser type, device and pages visited, collected through cookies and similar technologies.
How We Use Your Information
- To process, pack, ship and deliver your orders and to send order and delivery updates (email, SMS or WhatsApp).
- To respond to your questions, returns and refund requests.
- To prevent fraud and keep our website secure.
- To improve our products, website and customer service.
- To send offers and news, only where you have agreed. You can opt out at any time.
Sharing Your Information
We never sell your personal information. We share only what is necessary with trusted partners who help us run our business: payment gateways (Razorpay), courier and logistics partners, website hosting and email/messaging providers. We may also disclose information when required by law or to protect our rights.
Cookies
We use cookies to keep items in your cart, keep you signed in, remember preferences and understand how the website is used. You can disable cookies in your browser settings, but some parts of the website may not work properly.
Data Security and Retention
We use SSL encryption and reasonable security practices to protect your information. We keep personal data only as long as needed for the purposes above or as required by law (for example, tax and accounting records).
Your Rights
You may access, correct or request deletion of your personal information, or withdraw consent for marketing, by writing to us at the email address below. You can also update most details from your My Account page.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact Us
KeralCart (Kausthubham Ventures), Grande Tower, Metro Pillar No. 198, Thaikkattukara P.O., Muttom, Kalamassery, Kochi, Kerala 683106, India.
Email: [email protected]
Phone / WhatsApp: +91 73066 43236